Privacy Policy
Last updated: January 2025
Introduction
Welcome to CuppaSend. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.
Information We Collect
We may collect, use, store and transfer different kinds of personal data about you, including:
- Identity Data (name, username)
- Contact Data (email address, phone number)
- Technical Data (IP address, browser type, device information)
- Usage Data (how you use our website and services)
- Customer Data (email recipients and contact information you provide)
How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:
- Provide and improve our services
- Communicate with you about your account and services
- Process your transactions and manage billing
- Send you administrative information and updates
- Comply with legal obligations
- Detect and prevent fraud or abuse
Legal Basis for Processing
We process your personal data under the following legal bases:
- Performance of a contract with you
- Compliance with legal obligations
- Legitimate interests in operating and improving our service
- Your consent (where applicable)
Data Sharing and Disclosure
We may share your personal data with:
- Service providers who assist in operating our platform (hosting, analytics, payment processing)
- Email service providers (Google, Microsoft, etc.) when you connect your accounts
- Legal authorities when required by law or to protect our rights
We will not sell or rent your personal data to third parties.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon account termination, we may retain essential logs for legal compliance but will not retain Customer Data longer than necessary.
Data Security
We have put in place appropriate administrative, technical, and physical security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
However, no digital system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Your Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure of your data
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent (where applicable)
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking
We use cookies and similar tracking technologies to improve your experience, analyze usage, and support our services. You can control cookie preferences through your browser settings.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last Updated' date.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at [email protected].
Questions?
If you have any questions about this policy, please contact us at [email protected]